HN Jewelry

Return Policy

We do our very best to offer you a unique and pleasant shopping experience and we hope you will be happy with the items you purchase. If for any reason you are not fully satisfied with your order, please do contact us prior to sending a piece back.

Every item we create represents an investment of time, energy, and money. We take pictures that we believe appropriately and accurately represent the items for sale, therefore a 5% fee will be deducted from your refund for the restocking fee. The customer is responsible for return shipping. Refunds are given via the original method of payment only.

Q: Under what conditions may I return a product?

Products must be returned in new condition and in their original packaging. In case any alterations were made by your request (change of style, stone size, material, gemstone, etc), it is as CUSTOM ORDERS, unfortunately, we CANNOT accept return of CUSTOM ORDERS for any reason.

Q: I would like to return a product. What should I do?

To return a product, If for any reason you are not fully satisfied with your order, please do contact us prior to sending a piece back.
http://www.hnjewelry.com/contact

Q: What is the time limit for returning a product?

Returns may be made within 10 days of receipt of your package.

Q: How long does a refund take?

After the parcel with your returned product has been received and its contents confirmed, the refund will take place within 5 business days, and you will receive an e-mail confirming the refund.

Q: Why was my return refused?

Your return may be refused for three reasons:
- It was received after the 10-day return period.
- It was received in unacceptable condition: products must be returned in pristine condition and in their original packaging. products may not be returned if they are incomplete, damaged, soiled, or if they have been worn.
- In case any alterations were made by your request (change of style, stone size, material, gemstone, etc), it is as CUSTOM ORDERS, unfortunately, we CANNOT accept return of CUSTOM ORDERS for any reason.