HN Jewelry

FAQS

Q: How do I place an order on http://www.hnjewelry.com?

Ordering on hnjewelry.com is easy and safe. Once you have found the item you would like to purchase, click the "BUY” button to place it in your BASKET. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information. You may also order over e-mail at http://www.hnjewelry.com/contact

Q: Is it safe to order on http://www.hnjewelry.com?

Yes, it is safe to order on http://www.hnjewelry.com. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. At hnjewelry.com we respect your privacy, and we will only disclose your personal information as described in our Privacy Policy.

Q: What are our payment options?
All transactions on hnjewelry.com website take place in United States Dollar (USD). We accept the following payment: Visa, MasterCard, American Express, Discover and PayPal.

Q: Can someone assist me with my purchase?

We would be happy to assist you with answering any questions you may have regarding your purchase. You may either contact us at +852 51911267 or email us at http://www.hnjewelry.com/contact or make an appointment to visit our workshop.

Q: Is there sales tax charged on-line?

We will not collect any tax amounts for any products that you purchased on hnjewelry.com.

Q: What is your turnaround time?

Currently made to order pieces may take up to 10-15 business days to complete, and 2-3 days for the shipping. However, please feel free to contact us if you need your items earlier. We will try our best to accommodate.


Q: Where do I specify the ring size?

After selecting the product you want, specify your ring size during checkout under "Personalise your products".

Q: Do you offer laser-engraved on the rings?

Yes. Make it a gift they’ll never forget by adding a personal laser-engraved message to the rings. It’s easy and it’s free. This service can be requested during checkout under "Personalise your products".

Q: How is my gift packaged?

All purchases will be hand-wrapped for you in a jewelry box. A gift bag will be included for you to present your gift. Your purchase will then be securely packaged in an unmarked corrugated envelope and shipped via insured FedEx, UPS or Hong Kong Post.

Q: Do you offer customized pieces?

We are proud to offer the option of customizing your own engagement or wedding ring. We will help you to understand the significance of the diamond cut, clarity, color and carat weight. We will also guide you through the range of engagement ring designs and settings available. For more info about custom order, please check the Custom Design Process - http://www.hnjewelry.com/collections/personalized-jewelry
or contact us at http://www.hnjewelry.com/contact

Q: Do you sell the settings or loose diamonds?

Most of our diamonds are already mounted in our unique settings. This enables us to offer the best quality control in our diamonds and settings. However, we will consider exceptional circumstances on a case by case basis. For more info about semi mount rings, please check here -
http://www.hnjewelry.com/collections/semi-mount-rings

Q: Do you guarantee your jewelry?

Every polished diamond above 0.30 carats comes with a GIA Diamond Grading Report. The GIA Diamond Grading Report includes an assessment of a diamond’s 4C’s – color, clarity, cut, and carat weight – along a graphic representation of the diamond’s proportions. For standard round brilliant cut diamonds falling in the D-Z color range, the report also includes a GIA Cut grade. As an added security feature, it includes a microscopic laser inscription of the report number on the diamond’s girdle.

Q: Where do your diamonds come from?

We sources the finest diamonds from all over the world and sells only diamonds that are 100% conflict free.

Q: What is the HN Jewelry difference?

We use Diamonds that are D to F in color and VS/SI in clarity and most with Heart and Arrow (Ideal cut) , even in diamond accents. The rarity of D through F graded stones makes them the most desirable and valuable among colorless diamonds. However, it is the cut that is of greatest importance. Ideal Cut determines how brightly the diamond sparkles with the Fire, Life and Brilliance found in all our diamonds.

If you take a closer look at the picture of our jewelry, you'll easily see the distinctions and features that a fine handmade or custom jewelry are more valuable than factory, manufactured, or poorly made jewelry.

Q: How do I clean and care for my diamond jewelry?

To clean a lightly-soiled diamond, run a bowl of warm water and use a soft old toothbrush to gently remove any dirt. If a diamond is more heavily soiled, then it would be advisable to take it to a trusted diamond jeweller to be cleaned ultrasonically.

Q: Are you selling the same product on other platforms?

Yes, the products are also available on ETSY.
http://www.etsy.com/shop/honngaijewelry

Q: Who do I contact if I have any questions?

Please visit our Contact section here,
http://www.hnjewelry.com/contact